radio – Page 4 – Grant Goddard : radio broadcasting expert : media analyst : writer/author

See no evil, hear no evil, speak no regulation : 2003 : Dumfries & Galloway licence, The Radio Authority

When my wife took a job at the United Biscuits factory in Harlesden, she understood she would be making ‘Digestives’ … and she was correct. When I took a job at The Radio Authority, I anticipated I would be regulating Britain’s commercial radio industry … but I was wrong! Although it was nowhere to be found in my job description, not even hidden in the fine print, my bosses regularly required me to ‘turn a blind eye’. Perhaps this was the underlying modus operandi of government regulators: to sit in cossetted London offices, execute as little ‘regulating’ as possible and await comfortable retirement.

Before taking this job, I was aware of The Radio Authority’s, ahem, ‘chequered’ history. Seven years after it had been demerged from its precursor the Independent Broadcasting Authority [IBA], I had watched open-mouthed a November 1998 BBC2 ‘Newsnight’ report in which The Radio Authority’s former Company Secretary, John Norrington, accused his ex-employer of misconduct in its award of new commercial radio licences to ‘Vibe FM’ and ‘Sunrise Radio’. It took until March 1999 for the Authority to respond publicly that “the independent assessment by Grant Thornton makes clear that there was no abuse of process, no improper conflict of interest, and no bias.” Of course!

Though this denial was deemed sufficient for ‘The Independent’ newspaper to headline its story ‘Quango “not corrupt”’, the article also noted casually that “Janet Lee, the Authority’s programming and advertising director, is on police bail …” following her arrest by the Fraud Squad in November 1998 on corruption charges. What a bam-bam! Having arrived for my new job in 2002, I found that the organisation’s prime objective seemed to have nothing at all to do with radio, but everything to do with avoidance of further public embarrassment at all costs. Janet Lee had kept her job and occupied a huge office, larger than the one opposite that I had to share with five colleagues, but which she shared only with a jungle of huge potted plants.

Having been given few tasks to perform, I had time to conduct my own industry research. One of my papers (‘Tools For Radio Content Regulation #1: Playlist Diversity Analysis’) studied the music played by competing commercial radio stations in the same market to determine whether their formats were truly complementary, as their licences required. I was unsurprised to find my analysis demonstrated that the most played records on London station ‘Heart 106.2’ were by (in descending order) these artists: Westlife, Nelly, Liberty X, Blue, Atomic Kitten, Atomic Kitten (again), Liberty X (again), Kylie Minogue, Darren Hayes and Anastacia. To my knowledge, its music policy had never squared with its licence which required:

“The music will be melodic or soft adult contemporary and will exclude the extremes of dance, rap, teenage pop, indie and heavy rock.”

I circulated my document to managers within The Radio Authority and, not for the first time, received no response. There were evident forces within that workplace which were way above my pay grade. I had apparently become a pesky nuisance by trying to remind the organisation what objective ‘regulation’ of commercial broadcasting in the public interest should have been about. As a result, I was marginalised and belittled, particularly when it came to my year-end appraisal … which I was told I had failed with flying colours. They’ll take your soul if you let them, but don’t you let them!

“That was a good meeting,” my colleague commented as we exited The Radio Authority’s meetings room. My immediate thought was that he was being unnecessarily sarcastic. Our meeting had barely lasted ten minutes and had been completely uncontentious. Then it dawned on me that I was an oddity here who had spent half his working life in meetings within commercial businesses, some of which had lasted six hours or ended in acrimony. However, since joining this governmental organisation, I had never been called to a team, departmental or work meeting. They simply did not exist here because tasks were allocated by bosses approaching their underlings and bellowing at them in the old-fashioned master/servant style. On reflection, I realised my colleague’s comment had been made in seriousness.

My boss had allocated me the task of assessing an application by an existing local radio licensee seeking its renewal, versus a competing bid. I had been instructed that, as a direct result of the auditor’s report concerning ‘the affair whose name was never spoken’, it was now deemed necessary to convene one meeting with two colleagues from other departments about every licence application and to minute it on paper. It did not seem to matter that such meetings served no recognisable purpose or objective, except for each to produce an A4 page that documented they had happened. That was the sole reason I had had to call the meeting. It was a direct outcome of “the auditors [having] recommended that the [Radio] Authority tighten up some of its procedures for awarding licences,” according to ‘The Independent’.

The licence for Dumfries had first been awarded in 1989 by the IBA to ‘South West Sound’ at a time when each geographical area was only permitted one commercial radio station. Since then, the regulator had probably never heard the station’s broadcasts as I found that it interpreted its role narrowly as the award of licences, rather than regularly checking that the terms of those licences were being fulfilled. Being me, I insisted on reviewing the station’s output in a period when almost no UK commercial radio stations streamed on the internet, requiring the Authority to identify someone within the transmission area who would record some of its output. It took a few attempts for me to receive recordings that were even audible.

These recordings were full of regulatory surprises. The breakfast show was being relayed from co-owned station ‘West AM’ in Ayr, complete with incorrect station and frequency identifications. Similarly, its evening show was relayed from co-owned ‘West FM’ in Ayr, complete with different again, but still wrong, station and frequency identifications. The music played in those evening shows also contravened the music styles specified in the licence. Three hours of local programmes required by the licence on both Saturday and Sunday were also absent.

To get to the bottom of these issues, I interviewed managers at the station and recorded our phone conversations. Those staff appeared entirely nonchalant about these breaches of their licence, could not explain how long such practices had been pursued, or promise when these programming errors would be rectified. I was made to feel as if my questions were an undesired intrusion into broadcasting systems that had existed there for years, regardless of the station’s licence, the details of which the staff claimed to be unaware. I felt like the big, bad regulator in London interfering in the running of a little local business that had retreated into its own parochial ways.

Reporting these findings to my manager, rather than being thanked for discovering multiple regulatory breaches, I was vilified for being pedantic. I had unexpectedly opened up a hornets’ nest and my bosses swung into action to ameliorate the ‘damage’ I was apparently doing by being over-scrupulous. Although one competing bid had been submitted for the licence, it quickly became evident that the decision had already been made internally to re-award the licence to the incumbent … regardless of its licence transgressions. I was suddenly thrust into the middle of an internal ‘damage control’ exercise as the result of me having believed my job was ‘to regulate’.

My 17-page report had to be repeatedly edited severely by management to remove what were considered to be my ‘accusations’ that the station had broken the rules, even though its staff had admitted their failures to me in recorded phone conversations. Management finally settled on a careful wording that implied the breaches I had discovered were irrelevant to the re-award of the incumbent’s licence:

“Staff have thus identified two apparent breaches of the station’s Format – too much chart music in the evening and only occasional local programming at weekends. These will be investigated separately by staff, but should not be considered by Members in the context of this licence award as they do not form part of the station’s proposals for the new licence period.”

I was instructed to write a script for pre-approval to present to the ‘Members Meeting’ of the ‘great and good’ that would consider my report and make a decision. I was not permitted to deviate from this script or to mention further details of the licence breaches I had discovered. Unsurprisingly, the Meeting willingly re-awarded the licence to the incumbent, despite a stinging criticism I had managed to sneak into my report:

“Not only has South West Sound failed to give direct answers to many of the questions required within the application process, but it has barely articulated a convincing argument for being re-awarded the licence, save for the obvious benefit that its ratings are extremely high.”

Immediately after the Meeting, it was my responsibility to contact the chairman of the winning applicant, Hal McGhie, by phone to officially confirm the outcome. My call was answered by a woman who told me he was too busy to come to the phone. I had to insist that I needed to converse with him personally, if only briefly, to relay that afternoon’s result of his re-application for the local commercial radio licence. She put me on hold and returned after a while to explain that, after speaking with him, he had insisted that he was far too busy to talk presently and that I would have to call back at some other time.

I suspect he had no need for my phone call to inform him of the result he already knew.

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2024/01/see-no-evil-hear-no-evil-speak-no.html ]

Health & safety & death in the workplace : 2004 : BBC World Service Trust, Phnom Penh

We were standing in a concert hall designed like a futuristic room on the ‘Discovery One’ spaceship in the film ‘2001’. Every feature was brilliant white. White plastic seats. White walls. White ceiling. When the house lights were switched on, it was a dazzling sight. In 1968, my father had accompanied me to watch that sci-fi movie at our local cinema because my school project concerned the American space race. Simultaneously, maybe an unknown architect somewhere had exited a theatre, sufficiently inspired by Stanley Kubrick’s cinematic vision to design their next project, this room, all-white.

The huge hall appeared little used and surprisingly intact, despite the sprawling two-story concrete headquarters of ‘Radio National Kampuchea’ [RNK] in which it was built exhibiting significant evidence of the raging civil war that had started with the overthrow of Cambodia leader Prince Norodom Sihanouk in March 1970. I wondered to myself whether this concert hall had served as a secret location for the Khmer Rouge leadership to enjoy a Friday night knees-up after a hard week’s work torturing and murdering fellow citizens. There might be ghosts here that would be best undisturbed.

“You will be training our staff here,” ordered Tan Yan, RNK director general, waving his hand around the cavernous hall.

“Er …,” I replied, on the verge of telling him that this was no suitable venue to train a handful of his staff in radio production. But I managed to restrain myself from contradicting this Cambodia government appointee. I recalled that, only months prior, Chour Chetharith – deputy editor of an independent Phnom Penh radio station ‘Ta Prohm 90.5 FM’ critical of the country’s ruling party – had been shot dead by two gunmen on a motorbike on arrival at his workplace. Like anybody, I would like to live.

From his instruction to me, it was evident that our host likely had never made a radio programme, had scant idea how radio programmes were produced and had never needed to learn. His role, in charge of the government’s one national radio channel, was to ensure that its output caused no problems for his masters. We had just come from an initial meeting in his office, a cramped room awash with paper and lacking any twentieth century technology other than a telephone and an electric fan, but weirdly reminiscent of a North London taxi cab office. Then he had shepherded our delegation into a long narrow room, empty apart from two lines of chairs on opposing walls. Speeches were made in Khmer by government men sat opposite. My BBC colleague said something in English. We all stood up, uncomfortably close together in that small sweaty space, a photograph was taken and printed in the following day’s newspaper, trumpeting the first partnership between the Cambodia government and the BBC to produce radio programmes.

After the concert hall, our guided tour of the radio station took us to a large windowless office crammed with desks piled high with papers and occupied by scribbling staff. Our host explained that this was the nerve centre of his operation where everything had to be ‘checked’. Strangely, there were no signs of radio production equipment. The sign on the office door said ‘CENSORS’. This is where every script written by lowly radio employees was edited by important managers to ensure the words’ suitability for broadcast to the nation. Then it was recorded onto analogue tape in an unseen studio somewhere, to be returned here for checking that the announcer had not inserted any personal inflection or inference into their reading of the approved script. Every item within the station’s output was created this way. Not one minute of ‘live’ content had ever been transmitted. If aliens were to invade, this radio would inform Cambodians a week after their abduction to a distant galaxy.

We were then taken to a large darkened room in the bowels of the building, filled with standalone metal shelf units on which the station’s tape archives were stored. Thousands of items were evident, many in boxes, some not, much seemingly uncatalogued, some unspooling all over the floor. It was an unholy mess. No air conditioning. No organisation. But it was surprising it had survived at all the Khmer Rouge era. Right here, since the station’s launch in 1947 under the supervision of the Ministry of Propaganda, we were told there were priceless recordings of musicians, interviews and news reports spanning the country’s turbulent history … if you could ever find them amongst the chaos. I was awestruck.

Then it was down to work. The BBC had requested interviews with a dozen of RNK’s existing staff, from which we would choose a radio production team whom I would train to create (shock horror!) a live weekly phone-in programme, the first in the station’s history. We decamped to one of several unused rooms whose doors had been removed and that opened onto the compound, where we sat around a group of old desks pushed together in the middle. No air conditioning. Just a bare room and the three of us: the BBC’s radio manager in Cambodia, Chas Hamilton; BBC translator Keo Sothearith; and freelance me. We had a list of staff names and that was all. No CV’s. No idea who we were about to see.

One by one, our candidates arrived and what ensued was the most bizarre round of interviews I have ever encountered. Asked what their present job entailed, what skills they possessed and what they wanted to achieve in their career, most failed to answer anything at all. Some just stared at us as if we were mad. Several answered “I do what my boss tells me”. None appeared enthusiastic about their work or the potential of training with the BBC. Reluctance would be a gross understatement. I wondered to myself how they had secured their jobs in radio in the first place if their communication ‘skills’ were so poor. They seemed to consider our polite enquiries as interrogation, as if we might incarcerate them for any incorrect answer … or worse. Perhaps the government radio station staff were still being managed through ‘fear’, just as the Khmer Rouge had terrorised the population not so long ago.

By the time we reached our last interviewee, we had noticed that all our candidates had been dressed in black. We asked why. Our last man explained that one of their female colleagues at the station had recently been killed by falling masonry from the crumbling war-torn building, so the staff would be attending the funeral that afternoon. We looked at each other open-mouthed. We were sitting in a death trap. Oh dear! What were we doing there? Despite me having interviewed potential candidates for radio jobs in many countries, this selection proved the most difficult to assess because we had elicited almost no relevant information. We remained there a while afterwards to discuss our preferences, deciding to select the marginally least reticent six staff and hope for the best. I felt anxious about how I could train people who appeared so disinterested.

Our morning’s work done, we left the room and headed to the director’s office to thank him and say goodbye. It was empty. We walked out to the front gates of the compound and were astonished to find them locked from the outside. We walked back to the building and wandered around offices on the two floors, shouting ‘hello’. It was completely deserted. Like their former colonial masters, the staff must have left en masse at precisely midday and would not return for two hours. We had been locked in without anyone anticipating that their morning visitors might still be present.

All the three of us could do was walk through foliage around the inside of the high perimeter zinc fence and look for a gap to escape. Eventually we did find a small hole where the metal had suffered damage, we prised it open and, bending down, could just about crawl through. By then, we had been outdoors in the midday sun for a while and, once returned to the BBC office, we desperately needed refreshment. It was a bizarre end to a bizarre morning of meetings at the government radio station.

That afternoon, after reflecting upon our experience, I told my local line manager, Chas Hamilton, and the BBC Cambodia project manager, Giselle Portenier, that I considered the RNK premises a wholly unsuitable venue for me to train staff. Was there a room in the BBC building I could use instead? The local staff showed me a conference room with a boardroom table that seemed ideal. I almost fainted when I realised I had seen this exact space, with its large circular motif embedded in the marble floor, during a dream five years earlier. Not for the first time, ‘déjà vu’ sneaks up out of nowhere to surprise you in the strangest situations.

To me, it seemed self-evident that this room – in a secure, air-conditioned environment with access to a kitchen and toilet facilities – was the perfect solution to hold my training sessions two full days each week for the next few months. I was taken aback to be told that neither Hamilton (who had visited RNK with me) nor Portenier (who had not) agreed. Apparently, the BBC’s contract with the government insisted the training would take place on-site at RNK and that was considered the end of it. Before making that agreement, had anyone from the BBC actually visited the RNK building? This stalemate lasted more than a month. Maddeningly, in January the BBC in London had sent me to Cambodia to start work with the utmost urgency and yet, by March, I was still unable to commence training one of my two radio production teams.

In desperation, I felt forced to send this formal email on 30 March to Hamilton and Portenier:

“I feel I should flag that no specific resolution has yet been agreed to the health and safety issue of the RNK building.

After my visit to RNK on 2 March 2004, I immediately expressed my concern (verbally) to Charles and Giselle about the health and safety risk of undertaking training work at the RNK premises. In subsequent conversations with Charles, Giselle and Lori [McDougall], possible remedies were discussed that involved training RNK staff off-site.

Paragraph 10(5)(a) of the WST [BBC World Service Trust] Freelance Terms Of Trade requires the Freelance to “make an assessment of all risks to health and safety reasonably foreseeable by him/her that may affect the WST or any others arising out of or in any way connected with the performance of the Contract” and to “promptly make and give effect to arrangements to eliminate or adequately control such risks.” The Freelance is made responsible for health and safety issues.

The Freelance is obliged to “notify the WST accordingly,” which I have done (verbally), and I will reiterate (in writing) my assessment: The RNK building is in a terrible state of repair and looks as though it has not been maintained for at least a decade, maybe longer. Most exterior windows have no glass and many of the rooms no longer have doors. Only a few rooms seem to have air conditioning. We learnt that a member of staff has recently been killed by masonry falling from the building. There is little or no visible security, and the large front reception area within the building is completely empty. When we went to leave the premises at noon, we found all exit gates were padlocked, and the building devoid of any staff to assist. We eventually found an exit through a gap in a zinc fence to the rear of the building. We have yet to see any kind of refreshment facility, or inspect the toilet facilities.

I do not feel that this is a safe environment in which to spend several days a week training RNK staff. Such training could be arranged off-site without any loss of relevant radio facilities (since RNK has no live studio/production environment relevant to the training). As you are aware, I suggested that training could instead be conducted at the BBC office and/or ‘FM 102’ (or elsewhere).

I am sure that we can work together to resolve this issue and commence the training of RNK staff.”

Still enduring no local approval, I then had to write a similar email to the BBC office in London which resulted in further queries, more correspondence but, eventually, grudging acceptance that my work could be undertaken in the conference room only metres away from my office desk. The outcome was that training sessions which should have started in January did not commence until April, by which time the plan had been for me to return home. However, having just won such a frustratingly minor victory, I felt it would have been irresponsible to leave immediately, so I offered to extend my time in Cambodia a further few months. Nonetheless, the RNK phone-in programme had still not launched by the time I eventually left, sadly as a direct result of these delays attributable to the BBC. This was the first time I had been employed by the BBC, as well as my first work for an international charity, and my experience with ex-pat managers had proven far from productive.

By contrast, my training sessions in the BBC conference office with the RNK staff, about whom we had harboured such initial doubts, proved to be amazingly positive. They were wonderful people who taught me as much about Cambodia as I hopefully taught them about radio. I was so sad to leave them without having seen through their phone-in programme, which finally launched on-air in October.

I never returned to the RNK building. However, I did run into the station’s director at the press launch of some health project in Phnom Penh that the BBC insisted I attend. We stood together in silence in the garden of the venue, a small high circular table between us on which we placed our free drinks. Conversation was impossible. My knowledge of French proved irrelevant because the language had been effectively extinguished by Khmer Rouge assassinations of anyone vaguely academic in the 1970’s. This middle-aged government man smiled at me friendlily, though I found myself wondering what ‘successes’ he might have achieved in Year Zero to have sufficiently impressed the ruling party.

Once back in London, I wrote an email to UNESCO explaining that I had viewed RNK’s broadcast archives and believed they should be preserved, catalogued and stored in an improved environment because of their historical significance not only to Cambodia, but globally. No reply. I tried my best!

I had had a job to do … flying to Cambodia.

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/11/health-safety-death-in-workplace-2004.html]

One little indie music show : 1980-1981 : Saturday night 10 to midnight, Metro Radio

“You will present a weekly two-hour rock music show on Saturday night,” my manager informed me.

No if’s or but’s. No offer over which to mull. No demo tape to produce. No question asked about previous experience. Without warning, I was appointed as presenter on one of Britain’s largest commercial radio stations. I had just started a full-time backroom job at ‘Metro Radio’ but had never asked to present a show. This was my first paying job in radio and suddenly I was also to be put on-air. The start of my radio career seemed to be heading in a positive direction.

Some aspiring DJs spend their whole life trying to secure a presenting job on radio, often without success. I felt slightly guilty that this opportunity had fallen into my lap without effort. My employer did not even realise that I had started presenting for various London pirate stations seven years earlier, as such lawbreaking activities were not productive additions to a CV then. A decade into the future, employed as programme director of London’s ‘KISS FM’, one young hopeful desiring a DJ job would sit in the station’s reception area day after day, awaiting his opportunity to buttonhole me on my way to lunch at the ‘greasy spoon’ on Highbury Corner. Little did he know that we already had the largest DJ roster of any British radio station, or that management had just cut payments per show by half, or that several loyal presenters had been made redundant within months of launch. Oblivious, he was not so much ‘networking’ as ‘stalking’.

Management at Metro Radio seemed not to care one jot what was broadcast evenings and overnight because commercial stations then believed their advertisers were only interested in daytime shows and that their most significant audience was housewives. My small additional payment for the rock show was eaten into by the cost of driving twenty miles to the studio on Saturday night and then back again in the early hours of Sunday. Nevertheless, the station would jump at any chance to cut its minor expenses, such as the occasion excellent overnight presenter Tony Crosby was replaced in 1981 by a new DJ who offered to do the same show for free. Never mind the quality, feel the penny-pinching! (Tony went on to train as a solicitor.)

No direction was offered me as to what to do in my show. Whereas daytime presenters were required to wait outside programme controller Mic Johnson’s office for individual appointments to hear his critique whenever a JICRAR ratings book was published, management expressed zero interest in what I was doing on-air. There were already two other rock shows on the station. My line manager Malcolm Herdman played two hours of heavy metal and hard rock. Full-time producer John Coulson used his two hours to play an esoteric mix of mainstream rock and read passages from ‘beat generation’/‘new journalism’ authors. I decided to fill the evident gap for the ‘indie’ music that had emerged after several years of punk.

Music trade weekly ‘Record Business’ had published its first weekly ‘indie’ chart in January 1980, following a suggestion by Iain McNay, founder of London’s ‘Cherry Red Records’. I decided to use one hour of my show to run down this chart, playing the new entries and highest climbing singles. As far as I know, mine was the first ever British radio ‘indie’ chart show and was soon mentioned in the ‘indie’ columns of the music trade press. Most ‘indie’ releases were not supplied to commercial radio stations because there was zero possibility of them being playlisted, necessitating me to establish contact with the main ‘indie’ distributor, ‘Rough Trade’ in London, to receive copies. Each week, I would phone its very helpful director and head of promotions Scott Piering to request records that he would then mail to me (later that decade I worked in Scott’s office).

In the other hour of my show, I would play a selection of newly released album tracks, both indie and mainstream. Working full-time in the station’s record library, I had access to all major label releases that arrived either by post or from weekly visits by record company promotion staff. I would place interesting new albums in a holdall I carried back and forward to the show although, with only time to play around fifteen tracks within an hour, my hoard of unplayed recent releases grew heavier by the week. My running order ranged from ‘Steely Dan’ to ‘Joy Division’ to ‘Crass’, none of which were exposed elsewhere within the station’s output.

Although the Tyneside local band scene then was dominated by heavy metal bands and record labels such as ‘Neat’ and ‘Guardian’, there were a few ‘indie’ bands that were recording good quality demo’s or releasing their records independently. I received a nice letter from Paddy McAloon asking me to play his group ‘Prefab Sprout’s first self-published single. I had already been the lone person not walking straight past the stage when the band had performed at the Durham Miners’ Gala, so I was happy to oblige. There were some excellent local bands, including ‘Dire Straits’ and ‘The Police’ who were quickly signed by major labels, but also many that went largely unnoticed until ‘Kitchenware Records’ launch in Newcastle in 1982. I tried to play any local band recordings I found or received.

Because my two hours on-air were so precious, I talked minimally between records and rarely featured interviews. I recall receiving a telegram at home from the station one day asking me to phone it urgently. Our house had no phone so I had to walk to the one phone box in Sherburn Village and call in. Was I interested in recording an interview for my show with ‘Duran Duran’ who were promoting their first single release ‘Planet Earth’? I turned down this opportunity because the group was not local, were not ‘indie’ (having already signed to ‘EMI’) and their music was audibly more ‘pop’ than ‘rock’. However, I did interview local artists such as Pauline Murray from Ferryhill whose first solo album (after the punk group ‘Penetration’) sounded remarkably innovative and remains one of my favourite recordings.

I spent quite a lot of time each week compiling a local ‘gig guide’ from adverts in local newspapers (pre-internet newsprint) and flyers. I would update it each week, type it out myself, pin it on the radio station’s noticeboard and mail copies to all the local record shops. In my show, I would read out the following week’s concerts though I never heard any other presenter refer to my list because, beyond Malcolm and myself, the station seemed to be disconnected from the local music scene. On occasional visits to ‘Volume Records’, the only ‘indie’ record shop in Newcastle, I would secretly feel proud to see the latest A4 sheet of gigs I had mailed out pinned to its noticeboard. Like my show’s content, the reason for undertaking this research-intensive work was because nobody else seemed to be exposing this information at the time. There was no ‘what’s on’ publication for the region.

Although I had competently operated radio studio equipment myself since my days at school recording pirate radio shows, management at Metro Radio insisted I sat in a soundproofed studio in front of the microphone while a ‘technical operator’ facing me from an adjoining control room played the records, advertisements and mixed the audio. I was unfamiliar with this arrangement, which the station’s managers had brought with them from overstaffed BBC local radio stations at which they had worked previously. I was extremely lucky to have had John Oley assigned as my ‘T.O.’, one of the most professional and enthusiastic people I have had the pleasure to work with in radio. His contribution to my show was enormous and freed me to talk my rubbish on-air and answer the phone line when I occasionally held competitions.

Metro Radio showed no interest in promoting my show so it seemed a miracle when I started receiving letters from listeners who had discovered it. In the days before internet or community stations, each region of Britain was served by only one local BBC station and one commercial music station. Although my show was tucked away in the weekend schedule, it still felt groundbreaking to play music little heard outside of John Peel’s weeknight show on national ‘BBC Radio One’. There were quite a few records lasting only two or three minutes that each required several hours’ work transferring them to quarter-inch tape in order to edit out swear words with a razor blade and white editing tape on a metal block. If only those bands knew how much extra effort was necessary just for them to receive one radio play!

Living in a rural village, there were Saturday nights during winter snows when I was unable to drive to the station. Snowploughs would habitually clear the roads eastward from Durham City as far as the junction with the A1(M) motorway but, frustratingly, not the further one mile beyond to my home. I would have to trudge out in icy temperatures to the public phone box and call either Malcolm Herdman or John Coulson at home, asking if they could reach the studio to fill in for me on those days. Because they lived in Newcastle city, I think they found it hard to believe that I was literally ‘snowed in’. Unfortunately, my salary was insufficient to contemplate a relocation nearer my workplace, meaning I missed out on concerts and the city nightlife which I would have loved to explore.

All good things come to an end. Quickly in my case. Metro Radio made me redundant from my full-time job. I continued to present my Saturday night show for a while through 1981 but the expense of maintaining a car to drive to Newcastle was proving greater than my payments from the station, which had to be subtracted from my Unemployment Benefit. I was applying for any relevant vacancy in the radio and music industries but getting nowhere. In the end, I had to follow Tebbit’s advice and get on my bike (well, in my car to be accurate), leaving the region where I had lived the last five years in order to take a totally different job 218 miles down south. It was disappointing because I had acquired so much knowledge of indie music, the regional music scene and had built an audience for my unique radio show.

The start of my radio career now seemed to be heading in a negative direction. I was unable to secure work in the broadcast industry for a further four years and, only then, by taking a contract in Israel on a pirate radio ship that paid little more than expenses. However, I have always treasured the memories of my time working alongside John Oley and Tony Crosby late on Saturday nights when the only other person in the darkened Metro Radio building on a bleak industrial estate was the security guard downstairs. This was when innovative radio programmes were made … even though Metro Radio probably never realised it.

Postscript: Forty years later, I received a polite email from a member of a former local band enquiring if I still had their demo tape I had been sent and played on my Metro Radio show. Sadly, no.

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/11/one-little-indie-music-show-1980-1981.html]

One good turn deserves a cold shoulder? : 2004 : BBC World Service Trust, Phnom Penh

“I understand you’re an expert in messaging,” said the woman sat behind the desk.

I looked blank. I had absolutely no idea what she was talking about. If she meant SMS text messaging, I did not even own a mobile phone!

“I was told you are experienced in capacity building,” continued the woman, undeterred.

I looked even more blank. What on earth was she talking about? I had just flown half way around the world. This was my first meeting with the boss of the project where I was to work. Yet I had zero understanding of what she had just said. I began to wonder if the office back in London had mistakenly sent the wrong person (me) to the wrong location (Phnom Penh, Cambodia). Did she think I was someone else? I had been sent here to do radio training. Had the international wires become crossed somewhere?

It took me several weeks to understand that Giselle Portenier, manager of Cambodia’s BBC World Service Trust project, had been addressing me in ‘NGO-speak’, an esoteric language I had never before encountered. People working in such ‘Non-Governmental Organisations’ (er, international charities) apparently use terminology that substitutes long words for concepts which the rest of the world refer to with short words. Some might call this professional obscurantism.

During my first week, Portenier insisted I attend a two-day workshop organised by the Centre for Disease Control concerning drama programmes created to communicate health issues to the population. My takeaways were that NGO staff love the sound of their own voices and try their utmost to turn simple tasks into overcomplicated diagrams and flow charts. I strained to stay awake in Cambodia’s oppressive daytime heat and quickly tired of hearing NGO people talk to each other in a language that was apparently English, but might as well have been Mongolian for all I could understand. Luckily, I managed to excuse myself from a similar two-day workshop about ‘messaging’ the following week.

Why was I in Cambodia? In July 2002, I had been unemployed and applied in desperation for an advertised role with the BBC World Service Trust in Ethiopia. The only thing I recall about that interview was sitting alongside dub poet Benjamin Zephaniah (born two days before me!) in the lobby of Bush House. Having neither attended Oxbridge nor benefited from a family member or acquaintance employed in the Corporation, I was hardly surprised to receive my thirty-seventh consecutive BBC rejection letter. The Holy Grail I had coveted since childhood was receding further over my horizon with every CV submitted.

Fast forward to December 2003. I was in a dead-end job at Ofcom where my line manager Neil Stock had met me on Christmas Eve to say “there is nothing for you to contribute to” the media regulator’s work schedule during the first quarter of the next year. I had just discovered a voicemail message on my work phone from the BBC, asking if I was the ‘Grant Goddard’ who had applied for a job the previous year. My contact details had proven a dead-end and it had resorted to contacting a referee in the United States I had listed who advised that I now worked for ‘The Radio Authority’ … which was found to have closed. I phoned back, confirmed it was me and explained that I had since changed address. Would I be interested in a consultancy role lasting two to three months? Though I had accrued eight weeks’ unused holiday at Ofcom, it refused me paid or unpaid leave to pursue this opportunity … so I resigned.

Roy Head, director of the BBC World Service Trust’s health division, explained by phone that a contract had recently been signed between the Cambodia government and the Corporation to train local staff at two radio stations to produce phone-in shows around health issues. A decade earlier, he had managed the United Nations’ radio station ‘UNTAC’ in Cambodia. Head confided that, only after signing this contract had he discovered that the BBC’s ‘executive producer, radio’ in Cambodia, despite having held numerous posts within the Corporation since 1987, apparently had no experience producing a live radio programme. Neither had the Cambodia project manager who had produced television documentaries for the BBC since 1986. I respected Head’s honesty when he admitted my involvement would help him out of a very large hole. The Cambodia government was becoming increasingly impatient for the training to start, necessitating my arrival as quickly as possible. Yes, the pay (£750 plus US$100 pocket money per week) was not great because it had had to be unexpectedly eked out of an existing budget, but Head promised me better paid similar BBC work afterwards if I would solve his pressing problem.

I nearly never made it to Cambodia. The nurse I was mandated to visit at BBC White City could not locate the required ‘BCG’ vaccination on my left arm and threatened to block my departure for several weeks to redo it. Was I born in Britain? Yes. Did I have paperwork proving I had received the vaccine? Er, I was a child. Where did I receive it? In a health clinic, long gone, at the corner of Upper College Ride and Saddleback Road on the Old Dean Estate in Camberley, 200 metres from the house in which I had been born. After an extended interrogation, as a last resort she inspected my right arm and found a faint tell-tale circular mark there, and expressed astonishment that I was the first person she had encountered with it on the ‘wrong’ arm. All I could presume was that some nurse in the 1960’s had decided it would never matter as council estate children were destined to go nowhere anyway.

On arrival in Phnom Penh, my line manager Chas Hamilton invited me to homemade dinner in his flat and filled my head with gossip about his BBC colleagues. He was particularly incensed that his boss Portenier, before her recent arrival, had allegedly demanded her flat be remodelled at considerable public expense to include, shock horror, a sunken bathtub. As a short-term consultant (given BBC contract number WST001), I preferred to avoid such office politicking. I chose to keep my burning question – how is a BBC employee promoted to a radio management role without having produced a live radio programme? – to myself. The Corporation evidently worked in mysterious ways.

After a morning visit to one of the radio stations in Phnom Penh at which I would be working, the Cambodian BBC driver was en route to the office when I requested he stop for me to buy a takeaway lunch.

“I will take you to a hotel for lunch, sir,” he kindly offered.

“No, thank you,” I said. “I can buy something at one of these roadside shacks and eat it at the office.”

“But they only serve noodles, sir,” he explained patiently.

“Yes, and that is what I want for lunch,” I insisted.

Despite his complete puzzlement, he parked the BBC four-wheel-drive alongside a random food stall, translated my order into Khmer and, minutes later, I left clutching a knotted transparent plastic bag containing my freshly stir-fried order for less than a dollar. At the BBC office, I went to the kitchen, requested a plate, emptied out my food and sat at the dining table to eat it, much to the amazement of the Cambodian staff. My new colleagues found it hard to believe that I ate noodles at home all the time.

From that day forward, I joined the local staff for lunch daily in the BBC kitchen, with between five and fifteen of us gathered around the large dining table for the mandatory two-hour break inherited from French colonialists. Each of us paid the BBC kitchen manager a dollar a day to take our preferences and venture out to numerous street stalls to fulfil our orders. The food was always fantastic and the company was excellent, though I could not understand the Khmer chatter. The project’s Cambodian receptionist sidled up to me and explained with awe:

“In all the time we have been here, not one of the foreigners working here has sat down and ate our food with us, except on special occasions such as Chinese New Year.”

So where did all the ‘foreigners’ go every day? On one occasion, sat at the kitchen table ready to eat lunch, Portenier approached me and insisted I accompany her and the other ex-pats ‘out’. We were driven in several cars to an international hotel that appeared completely devoid of guests, where we were offered menus and then waited over an hour in the lobby for our dishes to arrive. The food, the surroundings and the conversation were all mediocre, though I presume that the BBC was picking up the tab for its employees’ daily lunchtime jollies to various Phnom Penh hotels. Thankfully, I was never invited again.

The BBC had initially ordered my air ticket to return to London three months later. As my work was still far from complete, I had to spend three hours sat uncomfortably on a long wooden bench in a tiny Phnom Penh travel agency that attempted to change the date … unsuccessfully. I decided unilaterally to use the ticket (rather than waste it) to fly home for a quick visit, only to discover that Roy Head, having sent me to Cambodia, was no longer with the BBC, reportedly having become ill after a work trip to Brazil. Back in London, I was called to a meeting with his successor at Bush House, a brusque woman who demonstrated little interest in my work but asked me to spy on my line manager Chas Hamilton and report what he was or was not doing. I refused. I had been hired as a consultant solely to train people in radio, not indulge in espionage. The BBC booked my new ticket to return to Cambodia a week later and gave me boxes of radio equipment to transport in my heavily surcharged, overweight suitcases.

Returned to Phnom Penh, when one of my station projects was about to launch its new weekly live youth phone-in show, I drafted a press release and asked Portenier to approve it, transpose it onto BBC notepaper and circulate it through established PR channels. She refused. I was perplexed. Surely it was positive news to herald the successful completion of part of the BBC’s contract with the Cambodia government. Apparently not. In order not to disappoint the radio station’s production team with whom I had worked so closely for months, I was reduced to secretly commandeering a BBC car and driver when Portenier was absent from the office in order to hand deliver to each of Phnom Penh’s newspapers my press releases in Khmer and English that omitted mention of the BBC’s involvement.

This negative response was very dispiriting as it appeared that neither my local project manager, nor my local line manager, nor the replacement BBC manager in London seemed even vaguely appreciative of my success saving their bacon. My second radio station project was almost ready to launch too but I considered now was a good time to return home, having already spent twice as long in Cambodia as my contract had required. The local BBC staff organised a fantastic farewell party for me in the office and gave me presents. Neither Portenier nor Hamilton attended. To be accurate, Hamilton arrived at work after it had finished. At the airport, several of the wonderful Cambodian radio station staff I had trained arrived unexpectedly to see me off. They cried. I cried. They and the lovely local office staff had made my work worthwhile.

By the time I landed in London, my BBC e-mail account had already been cancelled, preventing continuing contact with my colleagues in Cambodia. I sent Portenier an email apologising (ahem!) for not having seen her before I left and thanking her for “all her help”. Her reply lacked a shred of gratitude:

“I know you were planning to do a handover report for David. Did that happen? I know he tried to get in touch in England, but failed.”

My BBC contract had not required me to write a report. Besides, in Cambodia I had been fully occupied each week spending four days from 8am to 5pm training two teams, one day in the radio studio and two days preparing materials for my next sessions, without any BBC input. Meanwhile, the project’s head of radio seemed to have spent most of his time sat in his cosy BBC office. Neither did I know who ‘David’ was. Nevertheless, I offered my services to help out for free in the BBC’s Bush House office, hoping to avail myself of future opportunities. I submitted six applications for advertised vacancies in the BBC World Service Trust during 2004 and 2005, for one of which I was interviewed, but without success. Nobody in the BBC thanked me for my work bailing it out in Cambodia or offered me the better paid, follow-on opportunities I had been promised. I had no idea how to contact Roy Head once he had left the BBC.

When I signed on for Unemployment Benefit, my most recent work in Phnom Penh was viewed suspiciously because, whilst I had been away, British tabloid newspaper front pages had splashed stories about 1970’s pop star ‘Gary Glitter’s exploits with underage boys in Cambodia. The young ‘JobCentre’ officer instructed me to apply for a radiology vacancy in a local hospital, not comprehending it was totally unrelated to radio production.

Giselle Portenier completed one year in charge of the Cambodia project before leaving the BBC and returning to Canada.

In 2006, Chas Hamilton lauded the youth phone-in radio show I and my trainees had created as the project’s “most popular”, noting that “all members of the production team … had no previous media experience before we plucked them from university and trained them.” His invisible ‘executive production’ role while I was there had apparently proven so successful that the BBC promoted him to manage their entire Cambodia project. I hope he enjoyed the accompanying apartment’s sunken bathtub he had seemed to envy so much.

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/11/things-you-say-you-love-youre-gonna.html]

Knock me down with a mugger : 1986 : Share A Capital Christmas, Capital Radio, London

Blam!! A sudden force on my back knocked me over in a second. No time to figure out what had just happened. I was sprawled front-down on the floor with a weight on my back. I shouted. People around me screamed. I could sense a struggle taking place overhead. The object on my back lifted and, from my ground level line of sight, I made out the feet of someone running ahead of me into the crowd.

“Are you alright?” asked one of the group of people standing around me, looking concerned.

“We saw that man push through the crowd,” explained another, “then knock you over and jump on top of you. We managed to pull him off but he ran away.”

They helped me to my feet and I realised that I was indeed alright and thanked them profusely for their swift action rescuing a complete stranger. I was wearing a thick winter coat that had broken my fall. I had been lucky not to have hit my head and to have landed on the soft bag I had been carrying in front of me. Nothing appeared broken. As I rejoined the throng of commuters journeying home, one of the Good Samaritans added:

“It looked as if he knew you were there amongst the crowd and targeted you. It was very strange.”

Indeed, it was. I had travelled this same journey every day and nothing untoward had happened. I always left work at the end of the afternoon, walked across Euston Road to Warren Street tube station, caught the southbound train and alighted four stops later at Charing Cross, one of London’s busiest hubs. I had been walking through the narrow, low-ceiling tunnel that led up from the Underground platform to the railway station concourse when I had been jumped. The train and tunnel had been more crowded than usual because it was Christmas Eve. It seemed bizarre to be jumped on not when I was alone in the winter darkness outside, but amongst a tightly packed crowd inside a well-lit underground travel conduit.

There was one significant difference between all the other days I had travelled home without incident and that day. Stuffed down the front of my underpants was a white envelope containing a substantial amount of cash representing payment for my last six weeks’ work. I had requested my employer’s accounts department pay me by bank transfer but, for reasons unknown, it had insisted on paying cash and only at the conclusion of my contract. If this money was the reason I had been attacked, then only the accounts department staff and the handful of people in my work team knew I had been paid that day. But the latter had just been paid that same day in the same way. So had I been merely a random victim of violence … or had something more sinister happened?

A few months previously, I had applied for a full-time job at ‘Capital Radio’. I was interviewed by Steve Billington, a social worker who had left his job in 1984 managing a social work team in Harrow to become the station’s head of community affairs. Although my application was unsuccessful, he contacted me weeks later to ask if I wanted to manage its Christmas charity appeal. I was soon to finish a non-renewable, twelve-month job creation role managing a team at ‘Radio Thamesmead’ so it was an ideal time for me to switch to a ‘proper’ job. I had dreamt of working at London’s only commercial music station since it had opened in 1973 and had even contemplated not going to university in order to take a programme production role there like Annie Challis on Tommy & Joan’s daily ‘Swop Shop’ show. Back then, I was innocent of the fact that to secure such a job in the media it was rarely, if ever, WHAT you knew about radio but WHO you knew.

Now, thirteen years after its launch, I was finally working at Capital Radio. My first two weeks were spent in the office, sat opposite the amiable charities manager Millie Dunne who helped me organise files of paperwork for the huge volume of goods she had persuaded businesses to donate, a task at which she was extremely proficient. During the subsequent four weeks leading up to Christmas, I worked in the station’s foyer, organising the receipt of donated goods and their delivery to London charities who would distribute them as gifts to needy families. I managed a small team that Steve had already appointed, all of whom were incredible and worked hard collecting and delivering goods as needed.

Steve had also appointed a ‘deputy’ to help me with the project’s management. His name was Pol. Never call him ‘Paul’! Unlike me, he was loud and extrovert, networking relentlessly with anyone remotely important who passed through the revolving door entrance to the foyer. He seemed to view the job as a sinecure that would permit him to further his ambition to be … something famous. While the rest of us worked long hours and weekends, Pol was AWOL for chunks of that time, claiming that he had had to attend appointments for this or that. In the pre-mobile-phone era, it was impossible to call someone to demand “where the hell are you?” I was regularly tempted to complain to Steve about this young man’s work ethic deficiency but I had no inkling if he had been recruited by some friend or relative within the company. He appeared to possess no relevant skillset for our work so I just had to grit my teeth and hold my tongue.

Despite this frustration, the job turned out to be one of the most enjoyable and rewarding I have done. Knowing that the radio station was making a practical difference to Londoners’ lives was incredibly heart-warming. The foyer – our ‘office’ – was enormous, more than 1000 square meters, with a ridiculously high ceiling and permanent home to three freestanding stalls: the ‘Capital Radio Shop’ sold station merchandise, ‘Capital Radio Jobspot’ offered job vacancy details and ‘Capital Radio Flatshare’ produced a printed sheet every Thursday afternoon listing rental accommodation available. The building’s ground floor full-length windows on a corner site enabled traffic passing on busy Euston Road and Hampstead Road to view the impressive Christmas decorations within, including a massive, illuminated pine tree. Pedestrians would stop and peer through the glass at us working inside.

Capital Radio’s decision prior to the station’s launch to rent the foyer and first floor was a brilliant marketing strategy, as its logo and name were emblazoned across the building at ground level around one of London’s busiest road junctions. To passers-by, it appeared that the station occupied the entire 36-storey tower, the capital’s tallest office block when completed in 1970. In reality, its upper floors were filled with unconnected businesses including the UK government’s military intelligence department intercepting mail. Capital Radio’s high-profile visibility was in stark contrast to its competitor ‘Radio One’ which had operated from an anonymous outbuilding (Egton House) since launch in 1967. BBC bigwigs had feared its youthful staff (including former pirate radio ship presenters) might scare the ‘serious’ broadcasters in Broadcasting House employed on its existing talk and classical music networks.

Another significant difference with its competitor was Capital’s open-door policy, permitting anyone to enter its impressive foyer through the revolving doors without a security check. Music fans would stand around hoping to get a glimpse of pop stars visiting for interviews. Radio presenters walked in and out and up the grand curved staircase to the first-floor studios. During the charity appeal, many generous listeners ventured in clutching their donations of toys which we added to the piles of presents. For amusement, we unboxed and put batteries in one state-of-the-art toy mouse that ran around on wheels with a movement sensor, enabling it to independently charge at speed across the polished floor towards anyone who entered through the revolving door and then chase them wherever they walked. Only on one occasion did we have to close and evacuate the foyer for several hours due to a bomb scare.

Christmas Eve was a sad day when the team had completed the charity appeal and parted ways for the final time. Following my mysterious attempted mugging, I reached home and found I was lucky to have escaped with mild bruising on my forearms. I packed a bag and headed to Deptford railway station, only to discover that the last train had already left. I had to return to my rented room, phone my mother and ask if she would come and collect me as there was no public transport during the next two days. Though she hated driving through London, she kindly drove fifty miles from Camberley to pick me up on Christmas morning so that I could spend the holidays with her and my sister.

In the New Year, I returned to the Capital Radio office to type up a report that catalogued, with Millie’s help, the volume of goods we had distributed during the Christmas appeal and the number of charities and families we had helped. Though no such post mortem had been requested, I considered it ‘good practice’ and I hoped to impress my boss with my thoroughness as a manager.

Much later that year, Steve Billington requested a further meeting in his office. Perhaps a full-time vacancy at the station had arisen? Sadly, it had not. I was asked if I would work on the next Christmas charity appeal. I was grateful for the opportunity. However, I was flummoxed to be told that I was to be demoted to the role of ‘deputy co-ordinator’ despite me having believed I had achieved a satisfactory job the previous year. Then I was gobsmacked to be told that the co-ordinator that year was to be … Pol. It seemed like some kind of voodoo that the person within our team who had demonstrated the least commitment last year should now be appointed to manage the rest of us.

Once activity started in December 1987, did Pol step up to his promotion and manage everything smoothly? No change of spots was evident. The only thing he seemed interested in managing was his own social calendar. It was Hobson’s choice: either the charity appeal would rapidly descend into chaos or I would have to manage it, just as I had the previous year. I took the reins informally, even though it proved frustrating when the most regularly spoken phrase by everyone involved was “Where’s Pol?” The charity appeal proved as successful as the previous year, though on this occasion Pol would take the credit. Did he write a report afterwards, as I had done? Er …

With the exception of the baffling change of co-ordinator, Steve Billington had been a fantastic boss and, in the New Year, he invited our whole team to reunite for a lunchtime meal at a restaurant in Tottenham Court Road to express his gratitude. I was appreciative of the start he had offered me at Capital Radio and the opportunity it presented to further develop my management experience. I had thoroughly enjoyed my time working there and, like my earlier job at ‘Metro Radio’, it taught me a lot about the problems that can befall a commercial radio station.

And so to ‘The Epilogue’:

• In 1988, Camilla ‘Millie’ Dunne (daughter of Sir Thomas Dunne) married The Honourable Rupert Soames (grandson of Sir Winston Churchill) at a society wedding attended by her friend Lady Diana, Princess of Wales.

• In 1989, I co-ordinated and wrote former pirate station ‘KISS FM’s successful second application for a London commercial radio FM licence, beating 39 competing bids.

• In 1990, Capital Radio closed its community department as a result of the new commercial radio regulator ‘The Radio Authority’s ‘light touch’ strategy no longer requiring commitments from licensees to community activities. Steve Billington left Capital Radio.

• In 1991, I attracted a weekly audience of more than one million listeners a week to black music station ‘KISS FM’ within six months of its successful launch, as its Programme Director, exceeding the Year One target.

• As for Pol …

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/10/knock-me-down-with-stalker-1986-share.html]

I can't dance to that music you're playin' : 1970 : Emperor Rosko, The Paris Theatre, London

“Would you like to dance?” the girl asked.

I was dumbfounded. Nobody had ever asked me to dance. Particularly a girl!

“Er, no thanks,” I mumbled pathetically.

“Oh, go on, please,” she chivvied. Anyone else would have been flattered. But me? I was terrified.

“Sorry, but I can’t dance,” I tried to explain. The girl looked disappointed but gave up and walked back to the stage. It might have been the beginning of a beautiful friendship. But I blew it.

It was true. I have never been able to dance. Too self-conscious. Too buttoned-up in that English way. The last occasion I recall dancing wildly was the 1977 Trevelyan College Summer Ball to which fellow student Zena Carter had generously invited me and whom I must have embarrassed immensely with my feeble attempt at ‘Saturday Night Fever’ moves I had just seen at Durham’s cinema. All the posh male students in attendance wore black tuxedos, while I looked completely out-of-place in a borrowed white suit, jigging around to the local live band ‘No Exit’ featuring a certain ‘Sting’. I still cringe. Three years later, my job would be adding hit songs by his next band ‘The Police’ to local station ‘Metro Radio’s playlist.

But that was in the future. Back in 1970, another reason I turned down the girl’s invitation to dance was that I had become terribly shy. At primary school I had considered myself no different from my classmates. Then, after moving to grammar school in 1969, I was developing a creeping sense of inferiority, not comprehending why my termly school reports criticised me for not being sufficiently vocal in class. Achieving classwork and exam results near the top of my year of sixty students was seemingly judged insufficient unless you flaunted your cleverness by regularly sticking up your hand in class and pushing yourself in front of teachers. In my new ‘streamed’ school, populated by many privately educated ‘prep school’ protegees, it appeared a boy might inexplicably be considered deficient for simply being ‘quiet’ and demonstrating no interest in blowing his own trumpet. I responded to my school’s reproaches by retreating into shyness in company … which dogged me for decades to come.

I might have felt less self-conscious about the girl walking up to me in the end seat of the fourth row on the left side of the centre aisle, had my mother not been sat right next to me. I was embarrassed. I was twelve years old, though I appeared older because of my height. I had written to the BBC Ticket Unit to request a pair of tickets to attend the live broadcast of Emperor Rosko’s Saturday lunchtime ‘BBC Radio One’ show at London’s Paris Theatre. None of my new schoolfriends appeared to be interested in the music I followed, so my mother had accompanied me on the train from Camberley.

The Paris Theatre had been an art-house cinema showing French films in Lower Regent Street until the BBC acquired it in 1946 and equipped it with a radio studio to record concerts and live comedy shows before a seated audience of around 400. From 1968, the weekday lunchtime ‘Radio One Club’ show had been broadcast live from the venue, hosted by a station DJ and showcasing a live band in front of an audience who had all sent to the BBC for their ‘Club’ membership cards. It was the station’s earliest attempt at outreach to its listeners and, by the 1970’s, was extended from London to cities around the country. In 1974, it was replaced by the touring ‘Radio One Roadshow’ whose format was similar to the large summer outdoor events Rosko had been organising independently since the 1960’s.

I was a huge fan of Rosko’s weekly radio show because he played reggae and new American soul records as yet unreleased in Britain. At that time, when around 100 new singles were released a week in the UK, record companies would wait to see which American singles proved successful in North American charts before committing to a British release date. This delay could be months, often allowing British pop artists to ‘cover’ American soul hits before the original was available in shops. My parents owned Julie Grant’s single of ‘Up On The Roof’ which had reached number 33 in 1962, but they had never heard the original by The Drifters which failed to chart in Britain. Grant successfully parlayed her chart success into several television appearances and a concert tour with The Rolling Stones, another British act recycling American black music at the time.

Each week I would record Rosko’s 90-minute Saturday show onto an audiocassette and listen to it repeatedly on headphones while I did my homework, before recording the next show over it the following weekend. This was the first occasion I heard James Brown’s ‘Sex Machine’ single, Rosko playing the A-side one week and its B-side the next. It changed my life! Many outstanding tracks like this recorded onto my cassette I went on to buy as imported American singles from ‘Contempo’ at 42 Hanway Street or ‘Record Corner’ in Balham, the main retailers for new American black music as yet unreleased in the UK. Many of those songs first heard on Rosko’s show I still know by heart and treasure to this day. Without the benefit of a black music radio station in Britain (London soul pirate ‘Radio Invicta’ did not launch until December 1970), Rosko was the nearest experience available, even though he mixed reggae and soul with some pop and rock tracks.

What marked Rosko’s shows out from the rest of ‘Radio One’s output was that he simultaneously operated a mobile discotheque (the ‘Rosko International Roadshow’) and compered concerts by American soul artists touring the UK. That gave him a unique insight into the specific music British audiences wanted to hear, something that many of his studio-bound radio colleagues did not understand. The other factor was that Rosko was allowed to choose his own records to play on the radio, whereas the music in most shows was selected by ‘Radio One’ producers, the majority of whom preferred twee British novelty acts to ‘foreign’ reggae and soul. These ‘gatekeepers’ could determine through national airplay whether a record was to become a hit or not in Britain, so the charts inevitably reflected their value judgements.

I was fascinated when analysing the British singles charts from this period to discover the volume of chart-topping pop songs that are never played as ‘oldies’ nowadays because they sound embarrassingly quaint or sentimental. Compare that to the significantly lower chart positions achieved by many black music recordings considered now to be ‘classic’ or ‘standards’ [documented in my book ‘KISS FM’]. It is forgotten just how ‘white’ the BBC’s popular music station sounded overall, despite valiant attempts to play more soul by daytime DJ’s Tony Blackburn and Dave Lee Travis. My appreciation of reggae was sparked by Rosko but had to be developed by evenings tuned to ‘Radio Luxembourg’ which Trojan Records paid to play their latest reggae releases. In 1971, singer Nicky Thomas even recorded the song ‘BBC’ to chastise ‘Radio One’ for not playing enough reggae, its release accompanied by a protest march to Broadcasting House. This had no evident impact on the station’s producers who were almost exclusively recruited from the white middle-classes and who moulded ‘Radio One’ in their own image.

This was why my visit (without dancing) to the Paris Theatre that Saturday was to become such a memorable experience, having enjoyed some of my favourite soul and reggae tunes played loudly through Rosko’s enormous sound system loudspeakers. When the girl asked me to dance, Rosko had been playing Edwin Starr’s ‘War’, a remarkably innovative Motown production by Norman Whitfield recorded to protest the Vietnam War with its chorus: “war … what is it good for? … absolutely nothing!”

A few years ago, I created a Spotify playlist of several hundred Whitfield productions, such remains my unbridled enthusiasm for his work (often with songwriting partner Barrett Strong). At the beginning of October this year, something prompted me to return to this playlist and update it with songs Whitfield subsequently recorded for his own label, notably by Rose Royce. I spent the following days listening non-stop to songs from my enlarged playlist such as ‘War’, ‘Stop The War Now’, ‘Friendship Train’, ‘Unite The World’ and ‘You Make Your Own Heaven And Hell Right Here On Earth’ all recorded half a century ago, all explicitly criticising violence and promoting peace. This was the music I was listening to only days later when news broke of atrocities committed in Israel. The music was appropriate … but the timing was inexplicably spooky.

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/10/i-cant-dance-to-that-music-youre-playin.html]

Radio is my bomb? : 2003 : the DAB digital radio customer complaint hotline, The Radio Authority

The Bomb Squad arrived in vans, ran into the Holborn office block and up its staircase to the eighth floor. We watched events unfold from the car park below, the assembly point to which our organisation of forty-odd people had been evacuated an hour earlier.

That humdrum morning had been interrupted by a large cardboard box delivered by Royal Mail to our office. It was not particularly heavy but had lots of stamps on the outside with a ‘Belfast’ postmark. If you were a celebrity or public figure whose opinions were widely distributed, you might anticipate threats would occasionally be made against your life. If you had a desk job in a little-known British government quango, your greatest work challenge might normally be choosing where to lunch. However, that morning, the box’s addressee Soo Williams was taking no chances. The emergency services were called.

Eventually, the ‘suspicious package’ was removed by ordnance experts and exploded elsewhere. It was found to contain nothing but paper. Printed petitions signed by hundreds of Belfast citizens demanding that religious community radio stations be licensed locally. Williams’ name had been written on the box due to her recent promotion by The Radio Authority to manage the launch of ‘community radio’. Returning to our desks after the false alarm, I ruminated what those god-fearing citizens who had toiled to gather so many signatures might have thought of having been suspected by the recipient of being terrorists.

That morning’s event exemplified the disconnect between the regulator of the radio industry and the public it was supposed to serve. Someone with an interest in the UK community radio movement would have known that tiny unlicensed radio stations had existed for years on both sides of the Irish border, broadcasting church services and information to their communities. Indeed, one history argues that the Catholic Church in Ireland was “the world’s largest pirate radio operator”. However, few of The Radio Authority’s desk-bound administrators demonstrated interest in the medium they were employed to regulate. I was the only employee to have worked in a community radio station (licensed in a 1970’s experiment), having been a founder member of the Community Radio Association two decades previously. But now, within this dysfunctional workplace, I was regarded as the office junior … at the age of forty-four.

Back at my desk, I returned to taking regular phone calls from members of the public dissatisfied with the new-fangled DAB ‘digital radio’ receiver they had just purchased. I never quite understood why the switchboard regularly passed such calls to me, as I bore no responsibility for DAB radio, and my colleagues in the Development office suffered no such impositions. It was already self-evident to me that the rollout of this new radio technology had been disastrous for listeners, though I was expected to defend the system, and worse … to blame the listener for its inadequacies.

Staff were issued with a ‘helpful’ sheet of topics to raise with complainants about DAB. Suggestions to be made to members of the public experiencing difficulties tuning into stations on their new receiver included:

move your radio nearer a window
listen to the radio in an upstairs room
your residence might be constructed of the wrong materials
your residence might be located in a valley
your residence might be located in a dense urban area
your residence might be in an apartment block or a basement
you may need to install a rooftop antenna.

Many callers were understandably baffled and annoyed by these ‘answers’ to their problems, proffering a torrent of abuse or hanging up. Many had spent around £90 on a portable DAB receiver and expected it to deliver what the industry’s marketing had promised – ‘crystal clear’ reception of a wide choice of radio stations. The most popular receiver, the ‘Pure Evoke-1’, had been designed to be portable and had no socket to even attach the suggested external antenna, let alone the connectivity to update and improve its software. And why did it resemble a wooden post-war radio in an era when connected mobile phones were looking increasingly futuristic?

One of my callers’ commonest gripes was the result of DAB radios having been marketed and sold nationwide, even though many parts of Britain had yet to be connected to the DAB transmission system. In this instance, all I could suggest was that the consumer return their receiver to the shop and demand a refund because no digital stations were yet audible locally. I too shared this problem because, although The Radio Authority had denied me its Christmas cash bonus in 2002, I had received the DAB radio gifted to all staff. It remained in its box as I was living in Brighton, where DAB transmissions had yet to arrive.

The root of the dissatisfaction with DAB radio was not the technology itself, which had been a smart European innovation, but the way it had been implemented by Britain. Those critical roll-out decisions had been made by people like the ones in my workplace: administrators who had no experience working within the radio industry, encouraged by technologists keen to promote anything ‘digital’ with an evangelical fervour, oblivious as to whether consumer demand was evident. At the top of this unholy group of conspirators were government civil servants who mistakenly believed that Britain and British industry could dominate global markets by adopting a technological standard in which the rest of the world had shown scant interest. Meetings of this cabal seem to have merely intensified their cult-like determination.

The stumbling block their paper plan faced was the disinterest of the commercial radio industry itself which, at that time, was profitable and had expressed no dissatisfaction with its existing, robust FM radio transmission system. When The Radio Authority advertised the first national DAB multiplex licence in 1988, it faced the very real possibility that no radio companies would submit bids. To avoid this embarrassment, the regulator had to ‘strongarm’ Britain’s largest radio group into making the only application. GWR Group plc’s then chief executive Ralph Bernard later admitted:

“GWR was encouraged to apply for the national [digital] licence, and was under some pressure to invest in the opportunities for a national licence from the then regulator [The Radio Authority]. Had we not done it, there would be no national DAB platform now. Not only that, [the regulator] did not know what they would have done on the question of national radio stations with regard to the opportunities given by the then government to renew their national licences for a further period of time if they were to commit to going digital. But how can you [do that] if there are no opportunities to go digital because there is no national multiplex? When I put that question to The Radio Authority, I was told that the answer was: ‘We don’t know what would happen – there is no Plan B’. It was just an assumption that someone would go for [the national DAB multiplex].”

“When we were seduced into believing that this was going to be the only [national digital] licence, we realised that there would be substantial losses, but the payback would be when you have the opportunity to be the only player in the national market for DAB. When it’s The Radio Authority, an agency of government, you tend to believe what you are told. On that basis, the investment was justified and, at the time, getting it through my Board was not easy.”

Having rescued the regulator from potential embarrassment in its ill-judged pursuit of the DAB dream, Bernard naturally now held some sway over The Radio Authority and its decisions. There evidently did exist such a thing as a free lunch for its senior managers when Bernard would invite them to The Ivy restaurant in anticipation of outcomes coincidentally beneficial to his business. On two occasions at the regulator, my actions threw a spanner into this cosy relationship and I suffered consequences (see blogs here and here) from my bosses, despite me having acted in what I believed was the public’s interest. I learnt to my professional cost that I was supposed to be a ‘civil servant’ to commercial interests, not to our citizens.

How did the story end for commercial radio? Badly. GWR Group plc’s subsequent merger with Capital Radio Group plc, both profitable public companies prior to their investment in DAB, proved a financial disaster, their DAB assets were divested for a song, an offshore investor acquired the merged business and Bernard exited the industry. This tragedy was repeated in the lower echelons of the radio business when the entire UK commercial radio industry had to be rescued by private investors. Most local radio stations that had existed since the 1970’s were replaced by national ‘brands’. Local content all but disappeared. Thousands of radio professionals lost their jobs.

How did the story end for DAB radio? Even worse. In a presentation I was commissioned to make to the board of the second largest radio group in 2012, I predicted that the government would kick the much heralded ‘digital radio switchover’ date into the long grass. I was pooh-poohed by the company’s technologists at the meeting, but my predictions came to pass … while theirs turned to dust. Naturally, I was never invited back. British commercial radio’s enormous investment in the disastrous DAB platform impoverished the entire sector, reducing it to little more than a jukebox music service for listeners who lacked Spotify accounts.

The deluded dream finally died in 2016 when ‘Pure Digital’, the ‘great white hope’ of British designed DAB radio receivers (though manufactured in China), was sold to Austrian company ‘Aventure AB’ for £2.6m, following its £7.9m loss during 2015/6 as a result of declining sales and its “significant stock” of unsold radio inventory so old that it “needs to be assessed for risk of obsolescence.”

With the advantage of hindsight, the entire DAB debacle now seemed like a rehearsal for the similar self-harm caused by Brexit a decade later. Men in suits with little or no experience of working in the real world of commerce pursued a fever dream regardless of its practicality, oblivious to its outcomes but buoyed by their mistaken sense of superiority. Their project was to foist a uniquely ‘British’ solution on the population that would purposefully diverge the UK from the rest of the world (British DAB radios would not even function in France). Their words and documents were stuffed with misinformation and downright lies that supposedly supported their theories. Without their posh accents, they could have been mistaken for used car dealers.

Despite the wilful destruction of the commercial radio sector’s economic value, talent, creativity and public service that they had fomented, many of Britain’s DAB ‘protagonists’ went on to be lauded with industry awards, honours and lucrative jobs. For anyone who followed the Brexit disaster, it will sound like all too familiar a story.

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/10/radio-is-my-bomb-2003-dab-digital-radio.html]

Baby, we were bored to death : 2000 : FM radio station market, Toronto

Why does Toronto have such insipid and boring radio? Our city is vibrant, artistic, culturally diverse and entertaining, so why is none of that reflected in our uninspired radio stations? Travelling in Europe and North America as a radio consultant, I listen to a lot of radio and it is tragic to concede that my own city has some of the most boring radio stations known to mankind.

Opportunities to change this sad state of radio in our city are everywhere, but have too often been ignored. When Shaw Communications purchased ‘Energy 108’ a couple of years ago, it could have reinvented the station as a cultural focus for Toronto’s young people. Instead, Shaw fired ‘Energy’s most knowledgeable DJ’s, introduced Sarah McLachlan songs once an hour (in a dance music format?) and changed the name to … ‘Energy 107.9’. Wow! How many minutes did it take the marketing department to devise a strategy that unambitious?

Rogers Media’s purchase of ‘KISS 92’ last year was a complete no-brainer. Can you name any other city of similar size in North America that has had no Top Forty radio station for a period of even a few months? And yet Toronto suffered this malaise for several years. Even if Rogers had hired a helium-voiced bimbo DJ to front a Top Forty format, it still could have captured a huge audience hungry for what used to be called ‘pop music’. And that is exactly what they did. ‘KISS’s ratings are noteworthy, not just for the hordes of spotty grade nine students who naturally gravitate towards Backstreet Boys soundalikes and terrible Canadian techno. But the station’s substantial audience over the age of twenty is a sad reflection of the lack of any other remotely exciting music station in Toronto. For those of us past our teen years, ‘KISS 92’ at least makes you feel good to be alive, compared with other FM music stations that treat listeners like senile geriatrics with one foot already in the grave.

One would hope that ‘KISS 92’s runaway success might encourage its competitors to try and become a little more imaginative in their programs. The signs so far are not particularly encouraging. ‘EZ Rock 97’ revamped its daytime line-up last week to introduce even more soporific DJ’s and has changed its slogan from ‘My Music At Work’ to ‘Soft Rock Favourites’. Station owner Telemedia appointed a new Program Director drafted from its Calgary operation to oversee these changes. Yes, Calgary – that hotbed of radical, imaginative radio formats! ‘EZ Rock’ looks certain to retain its nickname of ‘Radio Slumberland’ in our household.

Milestone Radio, scheduled to launch next year, has an incredible opportunity to turn its black music format into an exciting, inclusive station that could electrify the city. After all, black culture has never been so predominant, nor so imitated, in mainstream music and arts. With imagination, Milestone could be a very successful radio version of ‘City TV’. Whether its owners can grasp that challenge, let alone succeed with it, depends upon the station’s ability to overcome three obstacles. Milestone’s programming plans are the obvious product of committee debate, with too many worthy (but commercially disastrous) ideas generated by individuals who have particular axes to grind. Its recent effort to recruit a Program Director in the US rings alarm bells that Milestone is creating a cookie-cutter US-style urban music station that would reflect nothing of Toronto (listen to ‘WBLK’ for days on end and you will learn absolutely nothing about Buffalo, but everything about ‘strong songs’). And lastly, the spectre of minority shareholder Standard Broadcasting might be waiting quietly in the shadows for Milestone’s ambitious plans to fail in the first year, so that it can take control and resurrect the station as a smooth-jazz format, fitting perfectly alongside its mind-numbing ‘MIX 99’.

As for ‘Edge 102’ and ‘Q-107’, their owners should have been bold enough to extinguish these dinosaur formats years ago. There is so much exciting new music in the world, but you will certainly never hear any of it played on these two stations. The malaise is so bad that Toronto radio critic Marc Weisblott felt obliged to apologise in a recent column (radiodigest.com) for spending so much time listening to New York City radio via the internet. No need to apologise, Marc. Our only ray of hope is that one fine morning, some bold senior executive in Shaw/Corus, Standard, CHUM or Rogers might suddenly understand that radio which is stimulating and challenging can also be a commercial success. I would prescribe that executive a quick radio listening visit to any major city in the world to understand the potential. Otherwise, Toronto radio is condemned to be a mere revenue-generating asset designed to send us all to permanent sleep with yet another Celine Dion or Bryan Adams song.

[Submitted to Toronto weekly what’s on paper, unpublished]

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/09/baby-we-were-bored-to-death-2000-fm.html]

Flying home for Christmas … eventually : 1995 : Sheremetyevo Airport, Moscow

“Ground staff have told me our plane is four inches too close to the gate,” the pilot announced in a tone midway between bewilderment and exasperation. “I have had to order a tow truck which will attach to the aircraft to pull it backwards, so I apologise that it will be some time before we can all disembark.”

‘Some time’ turned out to be more than an hour, during which all us passengers could do was wriggle in our seats and wait it out. The British Airways flight from London had passed uneventfully until then. However, once in airspace beyond the former Berlin Wall, absolutely anything could happen … and often did. Foreigners’ time and money proved irresistible commodities dangling like low fruit on a tree labelled ‘FLEECE ME’ that offered easy pickings for ‘communist’ opportunists who post-Glasnost had metamorphosed into ‘biznessmen’.

Welcome to Moscow! If it looks like a metropolis, is busy like a metropolis and makes the noise of a metropolis, then it must be a … but looks are deceiving. Moscow resembled one of those Wild West film sets constructed years ago in the deserts of Spain and Italy where convincing Main Street facades hide the vacuum of an absent third dimension. Some apparatchik in the Kremlin’s Department for Urban Construction must have been ordered by their Great Leader to build Russian cities just like ones he had viewed in ‘King Kong’, without either of them having ever set foot inside an American skyscraper … or airport. From the outside, everything might look normal, but nothing inside actually functioned correctly.

British Airways flights into Moscow transported a mix of world weary ‘road warriors’ who destressed holdups like this by finalising PowerPoint presentations on their laptops, and rich Russians who could afford the luxury of avoiding the discomfort and safety record of their national airline. Whilst the former passengers travelled light, all the better to avoid border guard interrogations, the latter boarded with clutches of overflowing shopping bags stamped with logos of the most expensive shops in Knightsbridge and Bond Street. Cabin crew had apparently given up informing such ‘frequent oligarch flyers’ that their voluminous purchases should be packed into a suitcase for storage in an overhead locker. Those unlucky enough to be seated next to a fur-coat clad, Gucci/Prada clotheshorse made you feel like an impoverished Bob Cratchit half-hidden at the back of a seasonal Harrods shopwindow display.

Without hesitation, Sheremetyevo is the worst airport I have ever encountered. Even Mombasa’s departure ‘lounge’, where you sit cross-legged on hot tarmac under an open canopy, comes a distant second place. During my years shuffling between radio stations owned by Metromedia International Inc at eight locations within five countries, I took an average two flights per week, routed through various European airports, but was required to visit Moscow more frequently than other destinations. Unfortunately. Most airports at least attempt to ensure their travellers’ journeys are as frictionless as possible, whereas Sheremetyevo’s apparent priority objective dreamt up within some arcane Five Year Plan was to inflict as much pain as possible on its customers.

I soon realised that around half a day had to be anticipated just to navigate the few hundred metres between deboarding the plane and the airport exit … on a good day! There were no queues organised for passengers to pass through the twin hurdles of passport control and customs checks, merely a sea of hundreds of people tightly packed into an open concourse, all jostling to exit. Some Russians simply pushed through the crowd to the front. Nobody chastised them. In Russia, those who had the power used it … ruthlessly. Nobody said a word. We all stood in silence, crushed by those around us, some smelling of vodka or BO. Russians pretended you did not exist as they trod on your foot or elbowed you out the way. Sometimes it could take three hours to be pushed along to the front.

To keep my claustrophobia at bay whilst trapped in this sea of inhumanity, I would stare upwards at the arrival hall’s high ceiling. It offered no comfort. The entire roof space had been covered with thousands of identical sliced aluminium tubes to create a vast honeycomb pattern. However, any artistic pleasure from this aesthetic was overshadowed by my observation that several of the tubes were missing. This discovery created a further phobia that, were another of those metal tubes to fall from that significant height onto the waiting crowd, its acceleration would result in serious injury for anyone below. Life in Russia was precarious at the ‘best’ of times, but death by sub-standard Russian glue smeared onto an airport ceiling was not what I wanted on my Death Certificate.

Eventually exiting the terminal building, an awaiting Metromedia driver would always enquire why it had taken me so long to appear, as if he imagined I must have been dawdling for hours in the Duty Free or supping cocktails in the airport bar. If only! All I wanted was to be somewhere where I was not surrounded by an impatient crowd who you feared might shoot you dead if you so much as acknowledged their presence or made eye contact. This ‘airport run’ was the only guaranteed occasion that Metromedia would provide me with a driver because there existed no navigable public transport or marked taxis to travel the 29km route to the city centre, and aggressive freelance drivers accosting travellers outside the terminal were, at best, likely to rob you or, at worst, dump your body in a ditch.

My visits to Moscow would last weeks or months at a time. Every day was stressful, not because of my work, but because the environment was so dangerous and unpredictable. One of my American work colleagues was arrested on a Moscow street and thrown in jail overnight for doing … nothing. Drivers were randomly stopped by uniformed men, often pretending to be officials in cars equipped with flashing blue lights, in order to extract bribes or on-the-spot ‘fines’. Even walking along a city street was unsafe because some vehicles used the pavement to accelerate around traffic jams or red traffic lights. Laws, if they existed at all, were routinely flouted with impunity.

In 1995, I was determined to reach home by Christmas, having booked a British Airways flight from Moscow to London for the morning of 20th December. At the airport, finding it was delayed, I sat in the departure lounge’s transparent plastic walled ‘waiting room’ and plugged my laptop into the power socket to finish some last-minute work tasks. Within minutes, a security guard entered the room, admonished me aggressively for stealing electricity and confiscated my UK/Russia plug adapter. You learnt to bite your tongue in these regular confrontations where exertion of ‘power’ demonstrated neither logic nor reason. Eventually the flight was called, so we handed in our handwritten exit visa forms and walked to the gate. Hours passed. No plane appeared. We were herded to the bar area where we were offered one free drink.

Many more hours passed. By now, it was dark outside and snowing. A British Airways person appeared and finally admitted that the flight had been cancelled for reasons unknown. We were to stay overnight in a hotel and board a replacement flight the following morning. However, before then, three challenges remained. We were herded to a baggage area where we were confronted with a mountain of suitcases from which we had to identify and recover our luggage without assistance or checks. Then we had to wait at immigration control where the day’s exit stamp in our passport had to be identified and cancelled with, you guessed it, a further rubber stamp over the top. Finally, we were confronted with a table on which a cardboard box had been placed, in which had been dumped all our exit visa forms. Without assistance, passengers had to sift through this pile of papers to find their own document to take it back for reuse tomorrow. Only then could we exit the airport.

I had no understanding of where we were meant to be going. I simply followed the person in front of me out of the terminal where I could see a long line of people dragging suitcases, snaking along an uphill pathway in the pitch black, the snow and the minus fifteen temperature. It was a ten-minute trudge until we reached the assigned hotel where, being British, we queued politely at the reception desk for room keys. By now, it was eleven at night and we had wasted twelve hours at the airport, where we had only been offered one drink each. I rang room service and ordered a pizza from the menu which I was told would arrive within thirty minutes. It did not. I rang room service again, only to be told that my order had not been fulfilled because British Airways passengers were not entitled to hotel food. By then, I had discovered that neither were we allowed to make international phone calls from the room’s phone, so our loved ones would have no idea why we had not already arrived home. Gggggggrrrrrrrr! At midnight, tired and hungry, I fell into bed in my clothes as it required too much effort to open and partially unpack my suitcase.

The following morning, we were finally allowed to eat for free from the hotel breakfast buffet bar. In the light of day, we all looked crumpled and exhausted by the interminable wait for a flight that had yet to materialise. Assembled together in the lobby, we were eventually led back out into the snow to snake our way down the narrow pathway to the airport, dragging our luggage. Humiliatingly, we had to repeat all the airport processing formalities already endured the previous day: check-in, luggage weighing, passport control, submission of yesterday’s visa form and customs checks. Would the plane even arrive as promised? Some of us voiced fears that an airport ‘Groundhog Day’ might strand us here through the holidays. Thankfully, the promised plane arrived at the gate, we applauded it with relief and, by the time we were seated on board, it felt as if we were half-way to British firmament. There was much relief when we finally arrived at Heathrow in time for Christmas.

Of the many times I passed through Moscow airport, there was only one occasion that could be called positive. I had coincidentally been booked onto the same incoming flight as an American senior Metromedia executive. The corporate travel department must have assumed that we both warranted some kind of ‘VIP’ service, despite me being a lowly European contractor. Immediately after exiting the plane at Sheremetyevo, we found officials holding up cards with each of our names who took us aside from the other passengers. Led along a separate corridor, we were taken to a large empty room where we were told to sit on huge throne-like chairs around its perimeter. Each of our flight’s handful of VIP’s was assigned an official who took our passport and completed entry visa. After only ten minutes, he returned with our suitcases and our passport that had been stamped appropriately without us even having been interviewed. As we were whisked away swiftly to the terminal exit, I tried to calculate how many dozen occasions I had wasted an additional two or three hours in the midst of the madding crowd just to escape this airport. How the other one percent lives!

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/09/flying-home-for-christmas-eventually.html]

Don’t play that song for me : 2004 : unusual FM radio formats, Phnom Penh

Here in Phnom Penh, there are seventeen radio stations on the FM dial, even though Cambodia’s capital city has a population of less than a million. But you are more likely to hear a song by Britney Spears or Madonna on the ‘BBC World Service’ (100 FM here) than on any of the local FM stations. Only one, ‘Love FM’ 97.5, plays Western music and its playlist stretches solely from the obscure (‘Pretty Boy’ seems to be the most requested song) to the bizarre (New Kids On The Block?). The rest of the local stations play exclusively Cambodian music. It’s radio, Jim, but not as we know it. Several hundred hours of radio listening suggest two Cambodian programme formats that could be adopted in the West:

KARAOKE CALL-IN RADIO

Most stations in Phnom Penh have a daily show or two of karaoke call-in. Each station employs a pair of singers (one male, one female) who sit in the radio studio with a standard karaoke CD machine plugged into the mixing desk. Listeners call in to a mobile phone number which is also routed to the desk. Most stations have no Telephone Balance Units or ‘clean feed’ system, so callers can only hear the presenter by keeping the volume of their radio turned up, which leads to howling feedback (considered normal here) during every call. Stations with Optimod-style audio processing suffer ever worse feedback loops.

There is no pre-screening of callers. There is no delay system. You hear the mobile phone ring in the studio. The presenters answer the phone on-air, ask the caller’s name, where they are calling from, and the song they wish to sing. While one presenter finds and cues the appropriate karaoke CD, the other chats amiably with the caller about the reasons they have chosen the particular song. The song starts, one of seemingly hundreds of Cambodian love songs that are all male/female duets. If the caller is female, the station singer sings the male verses, and prompts the caller to sing the female verses. If the caller is male, the reverse applies.

The karaoke machine adds echo to the singer’s voice. It is no exaggeration to say that most callers have no sense of either melody or rhythm. The majority are absolutely appalling singers and seem to have no sense of shame exhibiting their complete lack of ability on-air. Conversely, all the radio station singers are excellent, not only at singing but also at treating every caller with dignity and respect. Each caller is allowed to complete their selected song, despite their obvious lack of talent, the howling feedback and the poor-quality audio (most callers use analogue mobile phones). At the end of the song, the presenters thank the caller and, as soon as they end one call, you hear the mobile phone ring again, and they move immediately to the next caller.

Because there is no pre-screening, some callers inevitably are put directly on-air who want a different radio programme, a different radio station, or the local pizza delivery service. The presenters treat even the mistaken callers with the same respect. Each karaoke show continues in this fashion for several hours, punctuated only by batches of hideous commercials, each lasting two minutes and using more voice echo than the average King Tubby dub plate. At the end of the show, the two station singers get to sing a song together, without the humiliation of having to duet with an out-of-tune, out-of-sync caller bathed in feedback.

GRIEVANCE DROP-IN RADIO

In a country where the legal system rarely delivers results that resemble natural justice, the majority of the population look elsewhere for ways to resolve their problems. What better medium than a radio station? At the same time, in a country where the news agenda is dominated by ruling politicians’ pre-occupations, what content can journalists safely use to fill time in their news bulletins? The answer for both the people and the journalists is to air relatively minor grievances from the population that in no way threaten the government’s rule.

For state radio, this means sending journalists to distant provinces to interview farmers about agricultural problems or minor disputes with their neighbours. The results are passed off on-air as ‘news’. Imagine if ‘You & Yours’ replaced the ‘Today’ programme on ‘BBC Radio Four’. In Phnom Penh, where hard-pressed commercial radio stations can barely afford to employ journalists, some stations sympathetic to opposition parties operate an open-lobby system. Citizens who have grievances to air simply turn up at the radio station, their complaint is recorded, and then broadcast unedited and without context. The results are startling for a Westerner accustomed to hearing only carefully produced ‘packages’ of balanced opinions or only short sound bites of real people’s voices emanating from cosy UK radio stations.

This week I heard a woman sobbing and moaning her way through an unedited ten-minute monologue, explaining how her husband had allegedly been abducted by a criminal gang and disappeared. Last week, on another station, I heard a widow sobbing uncontrollably and threatening to set fire to herself and her children because ownership of the radio station belonging to her dead husband had just been awarded to another man by the municipal court. Both broadcasts moved me to tears, despite being in a language I cannot understand. Why? Because I cannot remember hearing such raw emotion spilling out of my radio set (except in drama) for a very long time.

The majority of our phone-in shows have become carefully packaged entertainment while our grievances seem trivial compared to the tribulations suffered by people here. Because the majority in Cambodia still have no access to a telephone, the radio station drop-in provides an important forum for aggrieved citizens to voice their anger and emotion. Listening to these raw, unedited voices has reminded me of the potential emotional power embodied in the radio medium, and the need for programme producers back home to play less safe, allowing more real voices on the radio that can move listeners to tears.

——

After several more months on this diet of karaoke and tear-jerking stories, I anticipate that my return home to a menu of ‘BBC Radio One’ and ‘Capital FM‘ will quickly reveal such ‘professional’ stations to be wearing the Emperor’s New Clothes. All faux excitement and faux dialogue with listeners, but nary a raw emotion in sight … or sound.

[First published in ‘The Radio Magazine‘, May 2004]

[Originally published at https://peoplelikeyoudontworkinradio.blogspot.com/2023/08/dont-play-that-song-for-me-2004-unusual.html]

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